Laguna Health

What do Companion, Insight and LISA each do?

Laguna Companion offers real-time insights on each member call, "dynamic care pathways" hints, automated post-call documentation and call preparation with updated member data. Laguna Insight captures "100% of your team's interactions," runs automated QA against the customer's own standards and supplies compliance data for NCQA and URAC accreditation.

LISA, Laguna's Intelligent Support Agent, has two modes. LISA Connector automates outbound calls and connects a care manager only when the member answers. LISA Navigator routes inbound callers with conversational AI. The vendor says "LISA does not practice medicine or give medical advice" and that it is designed for "low-risk, routine tasks." Underneath, Laguna Reef is the "configured for you" conversational layer that detects member barriers and maps them to a third-party ontology or Z-codes.

The vendor's numbers are 66% less documentation time, more than 99% clinical content accuracy, 96 more enrollments a year per care team member and a 26% efficiency gain in one month at myLaurel, whose SVP is quoted on the homepage.

What do the two papers cover?

Both papers have Laguna-affiliated authors, and neither studies the current products. A 2023 Journal of Healthcare Management paper (PMID 37326622) by Minga, Spiro, Shtein and colleagues concerns an earlier post-discharge behavioral-support program. Laguna's site describes it as a randomized trial with 18% lower adjusted readmission cost per enrolled patient. A 2021 Population Health Management paper (PMID 33848438) is a claims analysis of what post-discharge transitions and readmissions cost employers and carriers.

Where is the company, and who leads it?

Laguna Health, Inc. publishes terms of service governed by Delaware law, and the site states no headquarters. The 2021 paper lists San Francisco and the 2023 paper lists New York. Yoni Shtein is CEO and founder and Yael Peled is Chief Product Officer and founder. Advisors include Alan Spiro MD, co-founder and CMO of Accolade, and former Anthem and Medecision executives. Funding, investors and founding year are not on the official pages.

TIME named Laguna Insight to its Best Inventions of 2024 list in the AI category. The vendor names myLaurel, enGen and an unnamed multi-state health plan as customers. Laguna publishes no price and takes inquiries as demo requests.

What do the security and integration pages say?

Data sits in "secure, U.S.-based data centers" with 256-bit encryption in transit and at rest and single sign-on. Compliance is covered by the phrase "meet compliance requirements," and integration by "you choose how to integrate Laguna."

The verdict

Companion and Insight work on the care manager's own calls, and LISA Connector places the outbound dial and hands the member over once they answer. Insight's compliance data is aimed at NCQA and URAC accreditation.