patients.app

What does the vendor say it does?

According to the vendor's page, faxes are read and their pages labeled. Eligibility is checked at booking and again 72 hours before surgery. Records are searched "from 95% of US hospital EMRs" plus pharmacy fill history, and assembled into one record with page-level citations. Before a prior authorization goes out, a criteria check marks each payer requirement as met, not met or missing.

Results go back to the EMR as an unsigned draft note. The page says "Every screen is a draft, not a decision" and that the product does not diagnose.

Which EMRs and what security?

The site says it works with an existing EMR and can send reports to it, and shows a scrolling row of EMR logos without naming an integration in text. Records can also arrive by portal or fax upload.

Its footer states HIPAA compliance and SOC 2 Type II certification, a standard BAA and procurement packet on request, and that customer data never trains a model. The report's date and auditor are not given.

Who is behind it?

The footer reads Granville Labs. Legal form, headquarters and founding year are not verified. The team page names Matthew Johnson-Roberson as co-founder and CEO, Ankit Kumar as co-founder and CPO and Ram Vasudevan as co-founder and CTO, with Akiff Premjee, MD, as head of product. An advisors-and-backers list names partners at Martagon Capital and Magarac Ventures, Joff Redfern of Menlo Ventures and Tom Blomfield of Y Combinator, with no amounts.

What do the numbers say?

All of it comes from the vendor. A live counter shows 3,521,504 pages of medical records processed, and the site cites over 4,000 hours of clinical validation across three sites. Customers shown include US Anesthesia Partners, Allegheny Health Network, Spire Orthopedics and Orthopedics Rhode Island, and a case study says Orthopedics Rhode Island backfilled 100% of cancelled slots.

The verdict

A surgery center or surgical group that struggles with missing records and unverified coverage in the days before a case is the buyer the site speaks to. The site describes no visit recording. The cancelled-slot result comes from one customer's case study.