Infinitus vs Synthpop

Synthpop's payor agent checks eligibility, benefits and authorization through APIs and portals, places a call when nothing else answers, and writes each result back to the customer's system, according to the vendor. Infinitus's agents call payers by phone, and its 2024 release says the payor knowledge graph came from more than 4 million calls. Infinitus says more than half of Fortune 50 healthcare companies use it, and Synthpop claims 58% fewer manual payor calls and 9M+ patients supported. A benefits team whose payers answer through portals fits Synthpop's order of operations, and for that team Infinitus comes second, since its product is the call. A team whose payers answer only by phone sits in Infinitus's lane, where the agent's call is the product.