Cleo Health

What is Cleo Health and who sells it?

The vendor states no legal name or headquarters. Tracxn lists the company as Albany-based, founded in 2023, with a seed round in May 2024 of undisclosed size, and the March 2026 release is datelined New York. David Hidalgo-Gato is CEO and co-founder and Patrick Hunt, MD, is Chief Medical Officer (Business Wire, March 2026).

ApolloMD announced an emergency medicine rollout of the scribe in April 2025 (PR Newswire). The homepage shows logos for BlueWater, Core, Apollo, Team Health, USACS and EPPA, which the vendor presents as customers.

What is in the product?

The ambient scribe covers ED, hospitalist and urgent care visits, with templates for a standard note, ED note, hospital admission note, progress note, hospitalist handoff and discharge summary (cleohealth.io/products/ambient-listening).

The vendor says Autonomous Coding links "every coding decision" to the documentation behind it. Encounter Intelligence collects patient-experience feedback, which the homepage calls "not a definitive assessment", and adds quality nudges and DRG-specificity prompts. Acute Care OS adds charge capture, real-time CDI and automated patient assignment (Business Wire, March 2026). The scribe's own page mentions only "opportunities for deep EHR integration" and names no EHR.

What results does the vendor report?

The release claims more than 54 minutes of charting saved per shift, a 94% reduction in perceived documentation burden, about $243 saved per inpatient stay (an estimate) and a 2025 NPS of 72. A homepage footnote says a 90% figure refers to "improved in-platform patient experience scores during a trial". Mike Lipscomb, MD, of ApolloMD is quoted on the homepage calling Cleo "one of the most practice-transforming tools I've ever used", a testimonial the vendor selected. The figures are the vendor's.

Which compliance badges does the homepage show?

The homepage shows badges for "HIPAA Compliant" and "SOC 2", without a SOC 2 type, plus a Microsoft Azure Marketplace listing, which is a listing and not a certification. HITRUST, ISO and BAA wording are not stated, nor are the AI model and audio retention.

The verdict

Cleo Health builds its note templates around acute care, and its homepage now leads with the Acute Care OS and treats the scribe as one module. The SOC 2 type, the EHR it writes to and whether the scribe still sells apart from Acute Care OS are all unstated. The vendor's own release remains the only source for the time savings.