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Empathia AI

by Empathia AI, Inc.

Last verified

General-purpose ambient AI scribe and documentation platform for US and Canadian clinicians.

Visit Empathia AI (opens in new tab)Read our methodology
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Independent score  ·  By our public rubric

54/100Solid choice

Editorial rating 4.0 / 5

How it’s computed →
  • Regulatory & Compliance
    13/13

    HIPAA + (SOC2 or BAA) attested

  • Clinical Integration
    18.9/38.2

    7 EHR integrations

  • Evidence Strength
    0/10

    No peer-reviewed coverage

  • Vendor & Market
    8.4/18

    Mid-tier funding and adoption

  • Sentiment & Transparency
    5/5

    Prices listed publicly

▸ Show all 11 dimensions

Regulatory & Compliance

  • HIPAA / SOC2 / BAA13/13

    HIPAA + (SOC2 or BAA) attested

Clinical Integration

  • EHR integrations (count)11/21

    7 EHR integrations

  • Top-3 EHR coverage (Epic / Oracle / Athena)8/12

    athena + epic (2 of 3 top EHRs)

  • Bidirectional write-back0/5

    No bidirectional write-back documented

Evidence Strength

  • Peer-reviewed papers0/7

    No peer-reviewed coverage

  • RCT / meta-analysis / systematic review0/3

    No RCT, meta-analysis, or systematic review

Vendor & Market

  • Funding & adoption signal8/12

    Mid-tier funding and adoption

  • Years in market0/6

    Founded year not recorded

Sentiment & Transparency

  • Pricing transparency5/5

    Prices listed publicly

Scored November 2, 2026 · Public scoring method v1.2.0

General-purpose ambient AI scribe and documentation platform for US and Canadian clinicians.

Pricing from from USD 50/mo. HIPAA + SOC 2 Type II attested. integrates with athenahealth, Accuro, DrChrono (and 4 more).

Evidence record

Verification
  • Score computed November 2, 2026, method 1.2.0
  • Pricing verified November 2, 2026
  • Review written November 2, 2026
Cite this record

MedAI Verdict, Empathia AI record, https://medaiverdict.com/tools/empathia-ai, version November 2, 2026

Change history
View every change to this record

Bottom line

Empathia AI is a documentation platform for US and Canadian clinicians. Its homepage lists an ambient scribe, dictation, intake forms, after-visit summaries, referral letters, billing support and an AI phone agent called Emma. The Premium plan is $50 a month billed annually or $75 billed monthly, Clinics & Teams is custom-priced, and a 21-day trial is listed. It fits solo clinicians (Premium) and groups (custom quote).

Empathia AI pricing in 2026: what it actually costs

Premium at $50 per month billed annually or $75 per month billed monthly, currency not stated on the page (read as USD). A 21-day or 100-encounter free trial. Clinics and Teams on custom pricing.

TierBilling periodPriceNotes
Free Trialfree trialFree21 days or 100 encounters, all Premium features, no credit card. Pricing page only. The FAQ separately describes a free plan of 10 encounters per 30 days, which the pricing page does not show, so it is not listed here.
Premium, billed annuallyper month, billed annually$50Marked Most Popular. Per month billed annually. Currency not stated on the page, read as USD. Annual price locked for 12 months, cancel anytime. Free for approved medical students and residents. The "Exclusive Offer Extended" banner has no terms or end date.
Premium, billed monthlyper month, billed monthly$75Same Premium tier, billed monthly. Currency not stated on the page, read as USD.

Discounts

Verified November 2, 2026 from empathia.ai (opens in new tab).

What is Empathia AI and who sells it?

Empathia AI, Inc. marks both Pasadena, California and Vancouver, British Columbia as country headquarters (empathia.ai/about). Founding year, founders and funding are not stated, although the page says "In early 2023, we embraced AI and LLMs". Walter Yuan is CEO, Steve Sivak, MD, is CMO and Faraz Ghoddusi, MD, is CMIO, among 11 people listed.

The homepage claims more than 8,800 clinicians, over 30 specialties and a 96% retention rate. It shows logos of UBC, Vancouver Coastal Health, Interior Health, St. Paul's Hospital, AAFP, Canada Health Infoway, OntarioMD and PHSA without describing any relationship.

What does the platform include?

The homepage lists the ambient scribe with dictation, voice typing, specialty templates, smart editing and coding. It also lists smart intake forms, photo capture, a past-medical-history summary, chart prep, after-visit summaries, referral and consult letters, forms and billing support. Emma is described as answering calls around the clock, scheduling and handling refill requests and SMS. Patient-facing documents come out in more than 30 languages, while recording and the interface are English only (empathia.ai/faq).

The homepage names athenahealth, Accuro, DrChrono, eClinicalWorks, Epic, OSCAR McMaster and Plexia "and many more" as EHRs. How each connects is not stated.

Which security claims does the homepage make?

The homepage lists HIPAA, PHIPA and PIPEDA compliance and SOC 2 Type II, and shows a GDPR icon. The FAQ does not mention a BAA, the AI model vendor, data residency, audio retention or training use. A trust center is linked at trust.empathia.ai.

What do the plans cost?

Premium, marked Most Popular, is $50 a month billed annually or $75 billed monthly, with no currency printed. The annual price is locked for 12 months and cancellation is at any time. The trial lasts 21 days or 100 encounters with all Premium features and no card, and approved medical students and residents use it free (empathia.ai/pricing, November 2026). The FAQ separately describes a free plan of 10 encounters every 30 days that the pricing page does not show.

What does the evidence say?

The single PubMed hit for the name is the MedHELM benchmark paper in Nature Medicine (2026, PMID 41559415), which is about language models in general and not about this product.

The verdict

Empathia AI is broader than a scribe, with intake, letters and phone answering on one platform. The clinician and retention counts are the vendor's own. The FAQ does not mention a BAA or model vendor, and EHR connection depth is not stated.

Editorial review last generated November 2, 2026. Synthesized from clinician sentiment, peer-reviewed coverage, and our editorial silo picks. Refined by hand where vendor facts change.

What deploys cleanly

Carries HIPAA, SOC 2 Type II per vendor documentation. Independent attestation review is the buyer's responsibility before clinical deployment. Integrates with 7 EHRs: athenahealth, Accuro, DrChrono, eClinicalWorks, Epic, OSCAR McMaster, Plexia.

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