MedAI Verdict
AI medical scribes

AI Medical Scribe

PH

Playback Health

by Playback Health, Inc.  ·  founded 2018  ·  US

Last verified

Ambient AI scribe for hospitals, plus a patient app that replays clinician care instructions after the visit.

Visit Playback Health (opens in new tab)Read our methodology

At a glance

Pricing
No public price. The Pro page offers Start free trial and Book a demo; trial length and price are not shown.
HIPAA
Attested
SOC 2
Type II
EHRs
8
Founded
2018
HQ
US
On this page

Independent score  ·  By our public rubric

67/100Top-ranked

Editorial rating 4.5 / 5

How it’s computed →
  • Regulatory & Compliance
    13/13

    HIPAA + (SOC2 or BAA) attested

  • Clinical Integration
    26.7/38.2

    8 EHR integrations

  • Evidence Strength
    4.9/10

    2 peer-reviewed papers

  • Vendor & Market
    9/18

    Founded 2018 (8 years)

  • Sentiment & Transparency
    2.5/5

    Pricing on request, no public amounts

▸ Show all 11 dimensions

Regulatory & Compliance

  • HIPAA / SOC2 / BAA13/13

    HIPAA + (SOC2 or BAA) attested

Clinical Integration

  • EHR integrations (count)15/21

    8 EHR integrations

  • Top-3 EHR coverage (Epic / Oracle / Athena)12/12

    Epic + Oracle Cerner + Athena

  • Bidirectional write-back0/5

    No bidirectional write-back documented

Evidence Strength

  • Peer-reviewed papers5/7

    2 peer-reviewed papers

  • RCT / meta-analysis / systematic review0/3

    No RCT, meta-analysis, or systematic review

Vendor & Market

  • Funding & adoption signal3/12

    Seed-stage or unfunded

  • Years in market6/6

    Founded 2018 (8 years)

Sentiment & Transparency

  • Pricing transparency3/5

    Pricing on request, no public amounts

Scored November 2, 2026 · Public scoring method v1.2.0

Ambient AI scribe for hospitals, plus a patient app that replays clinician care instructions after the visit.

No public price. The Pro page offers Start free trial and Book a demo; trial length and price are not shown. HIPAA + SOC 2 Type II attested. integrates with Epic, Cerner, Allscripts (and 5 more).

Evidence record

Peer-reviewed

2 studies on PubMed: 2 other, published 2024. Read the literature summary

Verification
  • Score computed November 2, 2026, method 1.2.0
  • Review written November 2, 2026
Cite this record

MedAI Verdict, Playback Health record, https://medaiverdict.com/tools/playback-health, version November 2, 2026

Change history
View every change to this record

Bottom line

Playback Health sells Playback Engage, a patient-facing platform that makes a clinician's care instructions replayable and shareable, and Playback Pro, an ambient AI documentation product. The published research covers Engage in neurosurgery, and the vendor's 99% transcription accuracy claim for Pro has no published test behind it. The company fits a hospital or specialty group, neurosurgery in particular, that wants patients to understand and act on their care after the visit.

What is Playback and who is behind it?

Playback Health, Inc. lists an address at 66 Hudson Blvd E in New York. The about page says it was founded in 2018 by Dr David Langer, a neurosurgeon who chairs neurosurgery at Lenox Hill Hospital, and Greg Odland, and launched in Northwell Health in early 2020. The vendor claims three issued US patents and more than 5,000 clinicians.

How do Engage and Pro differ?

The homepage describes Engage as putting the clinician's own explanation, film reviews and a personalized care plan on the patient's phone, shareable with family. It also pitches the recorded record for prior authorization, appeals and care transitions.

The Pro page describes ambient AI capture of the visit producing EMR-ready notes, with ICD-10 and CPT coding and medical orders, translation, more than 15 languages, specialty templates and "99% Playback-verified transcription accuracy".

Which EHR systems appear on the Pro page?

The Pro page says "Direct EHR integration: Epic, eCW, NextGen, and more", and a logo strip adds Cerner, Allscripts, athenahealth, Meditech and DrChrono. A three-step rollout runs from standalone use in under 30 days, to integrated workflows, to a data-pipeline API. Which of these write back is not stated. The homepage claims SOC 2, HIPAA compliance and BAA eligibility without naming the SOC 2 type.

What studies exist?

Two 2024 papers concern the platform. A retrospective study in Clinical Neurology and Neurosurgery (PMID 38447481) compared HCAHPS patient-experience scores for seven neurosurgery providers, four who used Playback and three who did not, over 2020 to 2022. Users scored higher overall, and the authors declared no conflicts. A Cureus paper (PMID 39830541) is titled "Implementation of a Digital Health Technology Platform Improves Neurosurgical Resident Communication Skills" and reports resident ratings of their comfort working with attendings.

Neither paper tests Pro. The vendor also cites Press Ganey and HCAHPS rankings from Lenox Hill for 2022 and 2023, which are not verified. Two vendor testimonials, from Dr Griffin Baum of Tallahassee Neurological Clinic and Dr Sanjeev Suratwala of Syosset Hospital, talk about patients shopping for care and reduced charting.

Is there a public price?

Pro has a free trial and a demo booking, with no price shown and no trial length.

The verdict

No study tests Pro's note accuracy. The best-supported claim is small: in a retrospective comparison of seven neurosurgery providers, the four who used Playback recordings had higher patient-experience scores.

Editorial review last generated November 2, 2026. Synthesized from clinician sentiment, peer-reviewed coverage, and our editorial silo picks. Refined by hand where vendor facts change.

What it costs

All tiers are custom-quoted. The vendor does not publish per-provider list pricing.

TierMonthlyAnnualNotes
EnterpriseNot statedNot statedNo public price. The Pro page offers Start free trial and Book a demo; trial length and price are not shown.

Source: vendor pricing page. Last checked November 2, 2026.

What deploys cleanly

Carries HIPAA, SOC 2 (vendor-stated, homepage) per vendor documentation. Independent attestation review is the buyer's responsibility before clinical deployment. Integrates with 8 EHRs: Epic, Cerner, Allscripts, athenahealth, eClinicalWorks, NextGen, Meditech, DrChrono.

Who builds it

Playback Health (Playback Health, Inc.) was founded in 2018 in US, putting it 8 years into market.

What the literature says

2 peer-reviewed studies indexed on PubMed evaluate Playback Health in clinical contexts. The most relevant are shown below, ranked by editorial relevance score combining title match, study design, recency, and journal tier.

Digital health technology utilization is associated with enhanced patient perspectives of care. (opens in new tab)
Shah HA, O'Donnell DB, Galvez R, et al.· Clin Neurol Neurosurg· 2024
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores measure patient experience and perspectives on care. Novel health information technologies facilitate communication between patients and healthcare teams. Playback Health is a health information technology that incorporates multimedia for providers to communicate health information to patients, their support network, and their healthcare teams. We hypothesized implementing Playback Health may enhance patient perspectives on care. HCAHPS scores were obtained retrospectively from a neurosurgical practice located in…
Implementation of a Digital Health Technology Platform Improves Neurosurgical Resident Communication Skills. (opens in new tab)
Shah HA, Patel HV, Mehta SH, et al.· Cureus· 2024
Surgical residency lacks standardized curricula for teaching interpersonal and communication skills. We evaluated the utility of a digital health communication platform, Playback Health, that generates audiovisual recordings of patient-provider interactions as a tool for junior neurosurgical resident education. Junior (postgraduate year (PGY)-2 and PGY-3) neurosurgical residents rated their comfort working with five attending neurosurgeons (one of whom implemented Playback Health) across 10 categories, grouped into three overarching domains encompassing knowledge base, technical skills,…

See all on PubMed (opens in new tab)

Other ai medical scribes

See the full ai medical scribes ranking