HealOS vs Playback Health
Playback Health is two products. Engage puts the clinician's own explanation and a care plan on the patient's phone, shareable with family. Pro is the ambient scribe, with 15+ languages, ICD-10 and CPT suggestions and a vendor-stated 99% transcription accuracy. Playback launched at Northwell Health in 2020 and lists Epic, eClinicalWorks and NextGen as direct integrations. Two 2024 papers on Playback's patient platform exist: a retrospective HCAHPS comparison across seven neurosurgery providers, four of them users, and a Cureus study of resident communication ratings. Neither tests the scribe. The vendor offers a free-trial button and a demo and shows no price. HealOS sells six agents. On its scribe tab the Plus plan adds appointment sync and note transfer to select EHRs. Playback is the harder sell to a two-physician clinic, since HealOS lists monthly scribe plans. Patient replay of instructions is what Engage sells, and a neurosurgery service after that gets it from Playback, not from HealOS's agents for reception, benefits, prior authorization, faxes and billing.
AI medical scribes · Reviewed November 2, 2026
HealOS
by HealOS · founded 2023
AI agents for clinics covering scribe, receptionist, benefits checks, prior auth and billing.
Playback Health
by Playback Health, Inc. · founded 2018
Ambient AI scribe for hospitals, plus a patient app that replays clinician care instructions after the visit.
When to pick each one
HealOS
- Plus adds appointment sync and EHR note transfer
- Monthly scribe plans posted on pricing page
Playback Health
- Patient-facing replay of care instructions
- Vendor-listed Epic, eClinicalWorks, NextGen
- 15+ languages with AI translation
Score
Each row shows points earned of points available under the published rubric.
HealOS
68of 100
Playback Health
67of 100
| Dimension | HealOS | Playback Health | Difference |
|---|---|---|---|
| HIPAA / SOC2 / BAA | 13 / 13 | 13 / 13 | 0 |
| EHR integrations (count) | 21 / 21 | 14.7 / 21 | +6.3 |
| Top-3 EHR coverage (Epic / Oracle / Athena) | 12 / 12 | 12 / 12 | 0 |
| Bidirectional write-back | 0 / 5.2 | 0 / 5.2 | 0 |
| Peer-reviewed papers | 0 / 7 | 4.9 / 7 | -4.9 |
| RCT / meta-analysis / systematic review | 0 / 3 | 0 / 3 | 0 |
| Funding & adoption signal | 3 / 12 | 3 / 12 | 0 |
| Pricing transparency | 5 / 5 | 2.5 / 5 | +2.5 |
| Years in market | 3 / 6 | 6 / 6 | -3 |
Scroll horizontally to see every column.
Pricing
HealOS
| Tier | Billing period | Price | Notes |
|---|---|---|---|
| Core | per month | $49 | AI Medical Scribe tab, Monthly toggle. Unlimited patient sessions, unlimited custom templates, Chrome extension integration. The page says Save 20% on Yearly, but the yearly price is not in the scraped text. Currency not shown on the page; USD assumed. |
| Plus | per month | $99 | AI Medical Scribe tab, Monthly toggle. Unlimited patient notes, unlimited custom templates, appointment sync and direct note transfer to select EHRs (the EHRs are not named). Currency not shown on the page; USD assumed. |
| Enterprise | n/a | n/a | No public price. The page says Need a custom solution? Talk to Sales. |
Verified November 2, 2026 from healos.ai (opens in new tab).
Playback Health
| Tier | Monthly | Annual | Notes |
|---|---|---|---|
| Enterprise | n/a | n/a | No public price. The Pro page offers Start free trial and Book a demo; trial length and price are not shown. |
Evidence
HealOS
No FDA decision, peer-reviewed study or community post in our record.
Playback Health
Compliance and integrations
Documented from each vendor’s own pages.
| Spec | HealOS | Playback Health |
|---|---|---|
| Free tier | ||
| HIPAA | ||
| SOC 2 Type II | ||
| EHR integrations | Epic, Cerner, Athenahealth, eClinicalWorks, NextGen, AllScripts, Practice Fusion, DrChrono, Kareo, AdvancedMD, Greenway, ModMed, CareCloud, WebPT, Jane App | Epic, Cerner, Allscripts, athenahealth, eClinicalWorks, NextGen, Meditech, DrChrono |
| Founded | 2023 | 2018 |
| HQ | US | US |
Scroll horizontally to see both columns.
Common questions
Open the full ai medical scribes comparison
The best AI medical scribe for most US physicians is Abridge for hospital systems, Freed AI for solo practice (plans from $39 to $119 per month as of October 2026), Heidi Health for multilingual capture, and DAX Copilot for Microsoft-shop hospitals. Each pick below names its primary EHR integration, pricing model, and the clinician communities that surface it most often. Enterprise scribes are quote-based, with third-party estimates of roughly $208 to $600 per provider per month as of October 2026.