Playback Health vs S10.AI CRUSH
Playback is bought by a hospital service such as neurosurgery that wants patients to replay the clinician's instructions after discharge. S10.AI is bought by a small group that wants a scribe plus a receptionist agent for calls, scheduling and intake. They overlap only where a hospital wants a scribe. Playback has papers behind its platform: a retrospective HCAHPS comparison of seven neurosurgery providers from 2020 to 2022, which found higher overall scores among users, and a Cureus paper on resident ratings of communication skills. The HCAHPS paper concerns patient-facing recordings, not the scribe. The vendor says Playback Pro adds ICD-10 and CPT codes and translation in 15+ languages, and that 5,000-plus clinicians trust it. S10.AI's CRUSH scribe has 24 specialty templates and coding suggestions, and its integrations page lists EMIS Web and SystmOne next to Epic and athenahealth. Its footer says a SOC 2 Type II audit is in progress and a BAA is available on request. Playback's homepage says SOC 2 secure without giving the type.
AI medical scribes · Reviewed November 2, 2026
Playback Health
by Playback Health, Inc. · founded 2018
Ambient AI scribe for hospitals, plus a patient app that replays clinician care instructions after the visit.
S10.AI CRUSH
by S10.AI Inc. · founded 2017
EHR-agnostic AI medical scribe from S10.AI, with coding suggestions and 24 specialty templates.
When to pick each one
Playback Health
- Patient app replays the clinician's own explanation
- Drafts ICD-10 and CPT codes and orders
- Translation in 15-plus languages, vendor says
S10.AI CRUSH
- 24 specialty templates with coding suggestions
- Reaches EMIS Web and SystmOne as well as Epic
- Receptionist agent and telehealth module on one platform
Score
Each row shows points earned of points available under the published rubric.
Playback Health
67of 100
S10.AI CRUSH
62of 100
| Dimension | Playback Health | S10.AI CRUSH | Difference |
|---|---|---|---|
| HIPAA / SOC2 / BAA | 13 / 13 | 7.8 / 13 | +5.2 |
| EHR integrations (count) | 14.7 / 21 | 21 / 21 | -6.3 |
| Top-3 EHR coverage (Epic / Oracle / Athena) | 12 / 12 | 12 / 12 | 0 |
| Bidirectional write-back | 0 / 5.2 | 0 / 5.2 | 0 |
| Peer-reviewed papers | 4.9 / 7 | 0 / 7 | +4.9 |
| RCT / meta-analysis / systematic review | 0 / 3 | 0 / 3 | 0 |
| Funding & adoption signal | 3 / 12 | 3 / 12 | 0 |
| Pricing transparency | 2.5 / 5 | 2.5 / 5 | 0 |
| Years in market | 6 / 6 | 6 / 6 | 0 |
Scroll horizontally to see every column.
Pricing
Playback Health
| Tier | Monthly | Annual | Notes |
|---|---|---|---|
| Enterprise | n/a | n/a | No public price. The Pro page offers Start free trial and Book a demo; trial length and price are not shown. |
S10.AI CRUSH
| Tier | Monthly | Annual | Notes |
|---|---|---|---|
| Enterprise | n/a | n/a | No public price. The site offers a book-a-demo and a free 15-minute demo, and no pricing page. |
Evidence
Playback Health
S10.AI CRUSH
No FDA decision, peer-reviewed study or community post in our record.
Compliance and integrations
Documented from each vendor’s own pages.
| Spec | Playback Health | S10.AI CRUSH |
|---|---|---|
| Free tier | ||
| HIPAA | ||
| SOC 2 Type II | ||
| EHR integrations | Epic, Cerner, Allscripts, athenahealth, eClinicalWorks, NextGen, Meditech, DrChrono | Epic, Oracle Cerner, athenahealth, eClinicalWorks, Allscripts/Veradigm, NextGen, MEDITECH, Practice Fusion, DrChrono, ModMed, AdvancedMD, Elation, Tebra, SimplePractice, EMIS Web, SystmOne |
| Founded | 2018 | 2017 |
| HQ | US | US |
Scroll horizontally to see both columns.
Common questions
Open the full ai medical scribes comparison
The best AI medical scribe for most US physicians is Abridge for hospital systems, Freed AI for solo practice (plans from $39 to $119 per month as of October 2026), Heidi Health for multilingual capture, and DAX Copilot for Microsoft-shop hospitals. Each pick below names its primary EHR integration, pricing model, and the clinician communities that surface it most often. Enterprise scribes are quote-based, with third-party estimates of roughly $208 to $600 per provider per month as of October 2026.