Ada Health vs Fabric
A health system that wants triage and a virtual visit from one vendor reads Fabric's home page, which lists a symptom checker, triage routing and a 50-state provider network. Ada's about page describes assessment and automated care navigation, so for that system Fabric is the closer fit. Fabric's security page states SOC 2 Type 2, its customer logos include SSM Health, Mount Sinai and OSF HealthCare, and the vendor claims 10x faster care through automated symptom collection. Ada is the pick for a pharma team using Ada Patient Finder or a health system that wants a CE-marked assessment tool, since it states EU MDR Class IIa with CE mark 0123. The evidence on Ada's triage is mixed. An independent randomized crossover trial of Ada and Symptoma in an emergency department found that both missed life-threatening diagnoses and that Ada undertriaged many patients.
Patient triage · Reviewed November 2, 2026
Ada Health
by Ada Health GmbH · founded 2011
Symptom assessment app and care-navigation software for health systems and life-sciences companies.
Fabric
by Fabric Labs, Inc.
Virtual care platform with an AI symptom checker and triage routing for health systems, health plans and employers.
When to pick each one
Ada Health
- EU MDR Class IIa with CE mark 0123
- Ada Patient Finder for pharma and life sciences
- ISO 13485 and ISO 27001 certifications
Fabric
- Symptom checker plus async and sync virtual visits
- SOC 2 Type 2 and HIPAA stated
- Logos include SSM Health, Mount Sinai, OSF
Score
Each row shows points earned of points available under the published rubric.
Ada Health
41of 100
Fabric
19of 100
| Dimension | Ada Health | Fabric | Difference |
|---|---|---|---|
| FDA clearance | 0 / 15.6 | 0 / 15.6 | 0 |
| HIPAA / SOC2 / BAA | 7.8 / 13 | 13 / 13 | -5.2 |
| EHR integrations (count) | 0 / 14 | 0 / 14 | 0 |
| Top-3 EHR coverage (Epic / Oracle / Athena) | 0 / 8 | 0 / 8 | 0 |
| Bidirectional write-back | 0 / 4 | 0 / 4 | 0 |
| Peer-reviewed papers | 9.8 / 14 | 0 / 14 | +9.8 |
| RCT / meta-analysis / systematic review | 6 / 6 | 0 / 6 | +6 |
| Funding & adoption signal | 8.4 / 12 | 3 / 12 | +5.4 |
| Pricing transparency | 2.5 / 5 | 2.5 / 5 | 0 |
| Years in market | 6 / 6 | 0 / 6 | +6 |
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Pricing
Ada Health
| Tier | Monthly | Annual | Notes |
|---|---|---|---|
| Partners and health systems | n/a | n/a | No public price. The website offers a partner contact route and an app download link. |
Fabric
| Tier | Monthly | Annual | Notes |
|---|---|---|---|
| Enterprise | n/a | n/a | No public price. |
Evidence
Ada Health
FDA decisions
No FDA decision cited in our research as of October 20, 2026.
Peer-reviewed
4 PubMed records name Ada Health.
- Impact of a Symptom Checker App on Patient-Physician Interaction Among Self-Referred Walk-In Patients in the Emergency Department: Multicenter, Parallel-Group, Randomized, Controlled Trial. (opens in new tab)
- Comparison of Diagnostic and Triage Accuracy of Ada Health and WebMD Symptom Checkers, ChatGPT, and Physicians for Patients in an Emergency Department: Clinical Data Analysis Study. (opens in new tab)
- Study protocol for a pilot prospective, observational study investigating the condition suggestion and urgency advice accuracy of a symptom assessment app in sub-Saharan Africa: the AFYA-'Health' Study. (opens in new tab)
Fabric
FDA decisions
No FDA decision cited in our research as of November 2, 2026.
Compliance and integrations
Documented from each vendor’s own pages.
| Spec | Ada Health | Fabric |
|---|---|---|
| Free tier | ||
| HIPAA | ||
| SOC 2 Type II | ||
| EHR integrations | Not specified | Not specified |
| Founded | 2011 | n/a |
| HQ | DE | US |
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Common questions
Open the full patient triage comparison
Symptom checkers, voice agents, intake automation, post-discharge messaging. Tools that reduce front-desk load, improve access, and route patients to the right care setting.