Best AI patient triage and engagement, before the visit
Symptom checkers, voice agents, intake automation, post-discharge messaging. Tools that reduce front-desk load, improve access, and route patients to the right care setting.
Which patient triage are worth shortlisting in 2026?
Four tools survived our 2026 review for clinical use: Infermedica for clinically-validated triage engine; Ada Health for white-label deployment; Hippocratic AI for voice-agent nurse workflows; Hyro for call deflection at scale.
Four tools we actually recommend
Each pick wins a specific use case. The wrong question is “which is best”. The right question is “which fits my situation”. Skip past the ones not matching yours.
by Infermedica
Competitive· 38Class IIb medical device, 1:10 cost-savings ratio claim.
Polish-origin, CE-MDR Class IIb. Powers Symptomate and many B2B deployments. Strongest evidence base.
- Enterprise (quote).
- EU MDR Class IIb / UK MHRA registered / ISO 27001:2022
by Ada Health GmbH
Competitive· 37Most-downloaded consumer symptom checker with white-label B2B API.
Bayesian probabilistic engine. CE-MDR. Berlin-based.
- No public price. The website offers a partner contact route and an app download link.
- EU MDR Class IIa (CE 0123) / ISO 27001 / ISO 13485
by Hippocratic AI
Tracked· 11Patient-facing voice agents for triage, follow-up, screening.
$500M+ raised. Safety-trained for non-diagnostic clinical tasks. Per-hour agent pricing.
- No public price or rate card. Third parties report about $9 per agent-hour, billed for active agent time (third-party, not confirmed by the vendor). No self-serve trial found.
- —
by Hyro
Tracked· 1085%+ call deflection claim for high-volume health systems.
Healthcare-industry voice agent. Strong enterprise traction in scheduling + access.
- No public price. Request a demo.
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What should clinicians look for when buying patient triage?
The right tool depends on your workflow, your specialty, your budget, and your scale. Five criteria do most of the work narrowing your shortlist.
Workflow integration depth
How deeply does it sit inside your existing workflow? Tools that require copy-paste eventually get abandoned. Tools with native bidirectional sync into your EHR or platform stay.
HIPAA + compliance attestation
Non-negotiable for any clinical use. Look for explicit HIPAA + SOC2 + signed BAA. Free general-purpose LLMs are NOT compliant out-of-the-box.
Pricing transparency
Vendors that publish per-seat or per-encounter pricing on their site are easier to evaluate than enterprise-only quotes. If you can't get pricing without a sales call, factor that friction in.
Specialty and language fit
Performance varies materially by specialty and patient population. Aggregated reviews often look fine but mask specialty-level variance. Pilot in your own workflow before committing.
Vendor stability
This is a multi-year commitment in practice. Funding stage, leadership continuity, enterprise references, and platform partnerships matter. Pre-Series-B vendors carry more risk.
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How do all 16 platforms compare side-by-side?
Pricing from vendor documentation, certifications verified against public attestations. Highlighted rows were directly evaluated by an MD on our editorial team within the past six months.
| Ref | Tool | From | Score | Compliance / EHR | Founded | Action |
|---|---|---|---|---|---|---|
| PT-001 |  Ada Health GmbH | No public price. The website offers a partner contact route and an app download link. | 37/100Competitive | EU MDR Class IIa (CE 0123)ISO 27001ISO 13485 | 2011 | Visit |
| PT-002 |  Assort Health | No public price. The site offers a demo only. | 5/100Tracked | — | Visit | |
| PT-003 |  Buoy Health | Free to use. The site shows no price. | 8/100Tracked | — | Visit | |
| PT-004 |  Clearstep Inc. | No public price. Billing period, trial and refund not stated. | 15/100Tracked | EHR: Epic | — | Visit |
| PT-005 |  Commure | No public price. Contact the vendor. | 8/100Tracked | — | Visit | |
| PT-006 |  Hippocratic AI | No public price or rate card. Third parties report about $9 per agent-hour, billed for active agent time (third-party, not confirmed by the vendor). No self-serve trial found. | 11/100Tracked | 2023 | Visit | |
| PT-007 |  Hyro | No public price. Request a demo. | 10/100Tracked | — | Visit | |
| PT-008 | Infermedica | Enterprise (quote). | 38/100Competitive | EU MDR Class IIbUK MHRA registeredISO 27001:2022 | 2012 | Visit |
| PT-009 |  Iris Medical | $1/mo | 10/100Tracked | 2023 | Visit | |
| PT-010 |  K Health | $49/mo | 24/100Niche fit | 2016 | Visit | |
| PT-011 | Luma Health | No public price. Demo request only (the pricing page returns a 404). | 22/100Niche fit | HITRUST (vendor-stated: "HITRUST CSF Certified")ISO 27001 (vendor badge)TX-RAMP (vendor badge) EHR: athenahealth, MEDITECH, Epic | — | Visit |
| PT-012 |  Mediktor (Teckel Medical S.L.) | No public price found. Contact the vendor. Billing period, trial and refund terms are not stated. | 21/100Niche fit | ISO 13485 (UKAS badge on vendor page)HIPAA (vendor-stated) | — | Visit |
| PT-013 |  Microsoft | Flat $0.01 per Action, pay as you go, since early November 2025. A classic message costs 1 Action, a customer-source answer 2, a credible-source answer 5 and a triage session 18. The old S1 tier ($500 per month) is deprecated for new agents. Prices are estimates. A quote can be requested. | 8/100Tracked | — | Visit | |
| PT-014 |  Mediktor | No public price. The site shows no plan, billing period or trial. | 5/100Tracked | — | Visit | |
| PT-015 |  TriageLogic | No public price. Request a 15-minute walk-through. | 12/100Tracked | SOC 2 Type II (vendor badge)URAC accredited (vendor badge) | — | Visit |
| PT-016 |  Ubie | $850/mo | 10/100Tracked | — | Visit |
Scroll horizontally to see all columns.
What do clinicians ask about patient triage?
Sourced from access-center operators, ED admins, and patient-facing voice-AI deployments.
Browse all questionsDeeper articles
Suki pricing in 2026: what practices and health systems actually pay
Suki publishes no price. Third parties report $299 to $399 per user per month, and $350 to $500+ on enterprise contracts, as of October 2026.
Ambience Healthcare pricing in 2026: what health systems actually pay
Ambience publishes no price and ties its fees to outcomes. Third-party estimates run about $233 to $417 per provider per month, as of October 2026.
Abridge pricing in 2026: what health systems actually pay
Abridge publishes no price. Third-party estimates run from about $208 to $600 per clinician per month, plus implementation, as of October 2026.