Clarus vs Fabric
Fabric and Clarus both show large health systems among their customers and still sell different products. Clarus answers a practice's phones. Its inbound page lists scheduling, refills, records requests and after-hours triage and escalation, and names athenaOne, eClinicalWorks, NextGen and Greenway among eight EHRs. Its home page carries HCA Healthcare, LifePoint Health and Norton Healthcare logos. Fabric's home page describes a digital front door and virtual care platform for health systems, health plans and employers. The symptom checker and triage routing are modules, and the checker came from GYANT, which Fabric acquired in 2024. Fabric's integrations page cites two-way EMR integrations, HL7, FHIR and SSO, and its security page states SOC 2 Type 2. Clarus says it is HIPAA compliant and SOC 2 audited, audit type not given. A medical group that needs its phone line handled buys Clarus, and a health plan building a member-facing front door buys Fabric.
Patient triage · Reviewed November 2, 2026
Clarus
by Clarus Care, LLC · founded 2013
AI agent and call handling for medical practices and home health: scheduling, refills, records requests and on-call routing.
Fabric
by Fabric Labs, Inc.
Virtual care platform with an AI symptom checker and triage routing for health systems, health plans and employers.
When to pick each one
Clarus
- Names eClinicalWorks, NextGen and Greenway on inbound page
- After-hours triage and escalation by phone
- HCA Healthcare, LifePoint and Norton logos on home page
Fabric
- Digital front door and virtual care platform
- Sold to health systems, plans and employers
- SOC 2 Type 2, HIPAA and WCAG 2.1 stated
Score
Each row shows points earned of points available under the published rubric.
Clarus
43of 100
Fabric
19of 100
| Dimension | Clarus | Fabric | Difference |
|---|---|---|---|
| FDA clearance | 0 / 15.6 | 0 / 15.6 | 0 |
| HIPAA / SOC2 / BAA | 13 / 13 | 13 / 13 | 0 |
| EHR integrations (count) | 9.8 / 14 | 0 / 14 | +9.8 |
| Top-3 EHR coverage (Epic / Oracle / Athena) | 8 / 8 | 0 / 8 | +8 |
| Bidirectional write-back | 0 / 4 | 0 / 4 | 0 |
| Peer-reviewed papers | 0 / 14 | 0 / 14 | 0 |
| RCT / meta-analysis / systematic review | 0 / 6 | 0 / 6 | 0 |
| Funding & adoption signal | 3 / 12 | 3 / 12 | 0 |
| Pricing transparency | 2.5 / 5 | 2.5 / 5 | 0 |
| Years in market | 6 / 6 | 0 / 6 | +6 |
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Pricing
Clarus
| Tier | Monthly | Annual | Notes |
|---|---|---|---|
| Enterprise | n/a | n/a | No public price. Vendor page: "book a demo". |
Fabric
| Tier | Monthly | Annual | Notes |
|---|---|---|---|
| Enterprise | n/a | n/a | No public price. |
Evidence
Clarus
FDA decisions
No FDA decision cited in our research as of November 2, 2026.
Fabric
FDA decisions
No FDA decision cited in our research as of November 2, 2026.
Compliance and integrations
Documented from each vendor’s own pages.
| Spec | Clarus | Fabric |
|---|---|---|
| Free tier | ||
| HIPAA | ||
| SOC 2 Type II | ||
| EHR integrations | athenaOne, eClinicalWorks, NextGen, Greenway, Veradigm, Meditech, Epic, Oracle Health | Not specified |
| Founded | 2013 | n/a |
| HQ | US | US |
Scroll horizontally to see both columns.
Common questions
Open the full patient triage comparison
Symptom checkers, voice agents, intake automation, post-discharge messaging. Tools that reduce front-desk load, improve access, and route patients to the right care setting.