Clarus vs Keona Health

Clarus and Keona each put an AI agent on a practice's phones, and they part at the clinical call. Keona's pages describe a nurse triage queue on licensed Schmitt-Thompson content, 600+ adult and pediatric topics, with calls ordered by acuity and documented into the chart in one click. The same pages call the protocols licensed content, not a cleared device, and say 1 in 8 calls to Kara are escalated to a human. Clarus says its agent follows practice-approved scripts, does not diagnose or give medical advice, and tells callers describing an emergency to hang up and call 911. Urgent calls go to the on-call provider or staff, and the OnCall app masks providers' numbers. A practice with its own on-call schedule suits Clarus. An orthopedic group staffing nurses on an after-hours line goes to Keona, which names its protocol content where Clarus describes practice-approved scripts.