Keona Health

What does Nurse Triage do?

The software uses Schmitt-Thompson Clinical Content, which Keona describes as "600+ adult and pediatric topics." The version is not stated. Calls queue by acuity, and dispositions run from self-care and same-day visit to urgent care and emergency services. The nurse documents into the chart in one click. The protocols are branching logic for a nurse to work through.

What does Kara do?

Keona says Kara answers 24/7 with unlimited concurrent calls and covers scheduling under provider rules, refills, results, billing and after-hours callbacks. The company summarizes it this way: "AI handles repetition. Humans ensure completion."

When Kara is uncertain, Keona says the case goes to a human with full context in the staff console. The page says 1 in 8 calls is escalated and 90% of edge cases are flagged for nurse review. It gives no clinical detail for urgent calls, and the cardiology page says only that urgent cardiac symptoms "route to the right place." Whether Kara applies the protocols itself or hands calls to nurses who do is not stated.

Keona's own numbers: 99% first-time-correct scheduling, 90% of calls completed, 50% less nurse workload and go-live in 4 to 6 weeks. It also cites "independent audits showing over 95% alignment with human decisions" and names no audit.

Who appears in the case studies?

The case studies cover Golden State Ortho (23 offices, 58 providers), EmergeOrtho, Intermountain Healthcare, Voice Exchange (headline "95% Handoff Completion") and Central Maine Healthcare. Total customers, legal name, ownership, founding year and funding are not stated.

Which systems and controls does it list?

Named EHRs are Epic, Allscripts, athena Practice and athenaNext, ClinicalWorks, Greenway, Cerner, Meditech, Veradigm, Altera and ModMed. RingCentral is the telephony vendor named, and other CTI is described generically. The security page claims SOC 2 Type I and Type II, HIPAA "standards," a Vanta-monitored Trust Center and Azure hosting, with the report on request under an NDA.

The verdict

An orthopedic group or health system that wants fewer routine calls reaching staff has the most to compare, since Kara's tasks are listed and the nurse software is a separate product. Keona says Kara is priced on call volume rather than per seat, and it publishes no figures.