Clarus vs Steer Health

Clarus says its agent follows practice-approved scripts, tells callers describing an emergency to hang up and call 911, and sends urgent non-emergency calls to the on-call provider or staff by the practice's rules. Steer's Halo page describes clinical symptom evaluation protocols, red flag detection and acuity-based routing to ER, urgent care or telehealth, and does not name the protocol source. A nurse testimonial on that page says the protocols were developed with the nursing team. Steer's buyer is a health system or specialty group that wants a front desk, triage, a scribe and revenue-cycle AI from one vendor, and Steer's own Resurrection Medical Group case study projects about 27,712 calls a month, 89% resolved without a human handoff. A group practice that wants its escalation steps written down in advance finds them on Clarus's inbound page, while Steer's Halo page gives a routing description.