Steer Health

What is Halo?

Halo is described as a triage nurse and scheduler. Steer says it uses "Clinical symptom evaluation protocols" and "clinically validated logic" to judge urgency, with the protocol source not named. Steer also lists "Red flag detection for emergencies" and says Halo routes by acuity to the ER, urgent care or telehealth, then books the visit.

The vendor claims 99.2% triage accuracy, 35% ER diversion, a result in under 30 seconds and "Zero missed emergencies." The only oversight evidence is a nurse testimonial saying the protocols were developed with that nurse's team. Steer cites no study of Halo.

What else is in the platform?

Steer says it "generates and captures patient demand across voice, referrals, web, text, and fax." The seven agents include Luna, Halo and Tara, and the platform itself is called SteerAI Studio. Other products are FastTrackCare for voice and scheduling, SteerNotes for documentation and an RCM AI line.

Steer says Luna answers 24/7 in under two seconds and runs benefits checks. Its case study with Resurrection Medical Group says Luna handled about 27,712 calls a month (projected from weekly figures) and about 2,044 bookings, resolved 89% without a human handoff and avoided front-desk hires. No go-live date is given. Tara's notes are "Always reviewed by the clinician." Elsewhere the vendor says "Only complex calls reach staff, with full patient context," and that SteerAI Studio holds guardrails, approvals and audit trails without detail.

Who is Steer Health?

The legal name is not stated. The About page says Steer was founded in 2021 by Sridhar Yerramreddy and lists headcount at 51 to 200. The leadership section places headquarters in Dallas, Texas, and the team text on the same page says Irving. Funding and investors are not stated, and the Hearst Health Prize on the page is a recognition. The vendor counts 109 customer organizations, over 45 hospital systems and over 472 locations, naming Prime Healthcare, OrthoWest, Coastline Ortho, OC Surgeons and Inspire Wellness.

Connections and security

The home page names Epic, Cerner and athenahealth. The platform page describes bi-directional integration with Epic, Cerner and "30+" other EHR and practice-management systems over HL7 FHIR APIs with real-time write-back. The FAQ says "Steer Health is HIPAA-compliant," and an AICPA SOC logo appears without a type or scope.

The verdict

A multi-site specialty group that wants Luna on the phones, Tara in the room and Halo sorting urgent calls from one vendor can see the full set described. Steer lists "performance-aligned pricing options" as a platform feature, routes buyers to a demo and states no unit.