Fabric vs Keona Health
Fabric's home page lists chat triage, a provider directory and care pathways, and a vendor case-study title claims call-center volume down 30% at Intermountain. Keona lists Intermountain among its case-study customers too. Fabric's symptom-checker page says it escalates urgent needs to live support and draws on Managed Clinical Protocols. Keona's triage page names Schmitt-Thompson content, queues calls by acuity and lists emergency services among its disposition outcomes. A health-system contact center staffing nurses on a protocol-driven line goes to Keona, which names its protocol source. A plan or employer building a member-facing front door buys Fabric, while Keona's case studies name Golden State Ortho, EmergeOrtho and Intermountain. Keona's integration page lists ten EHRs and RingCentral, and Fabric's cites two-way EMR integrations, HL7 and FHIR. Neither publishes a price. Keona's Kara page gives call volume rather than seats as the basis.
Patient triage · Reviewed November 2, 2026
Fabric
by Fabric Labs, Inc.
Virtual care platform with an AI symptom checker and triage routing for health systems, health plans and employers.
Keona Health
by Keona Health
Kara AI call agent answers and books patient calls. Nurse Triage software supports nurses with protocol-based call routing.
When to pick each one
Fabric
- Chat triage, provider directory and care pathways
- Case-study title claims Intermountain call volume down 30%
- Customers include Mount Sinai and Allina Health
Keona Health
- Names ten EHRs and RingCentral for telephony
- Schmitt-Thompson content with calls queued by acuity
- Staff console with full call context
Score
Each row shows points earned of points available under the published rubric.
Fabric
19of 100
Keona Health
32of 100
| Dimension | Fabric | Keona Health | Difference |
|---|---|---|---|
| FDA clearance | 0 / 15.6 | 0 / 15.6 | 0 |
| HIPAA / SOC2 / BAA | 13 / 13 | 7.8 / 13 | +5.2 |
| EHR integrations (count) | 0 / 14 | 9.8 / 14 | -9.8 |
| Top-3 EHR coverage (Epic / Oracle / Athena) | 0 / 8 | 8 / 8 | -8 |
| Bidirectional write-back | 0 / 4 | 0 / 4 | 0 |
| Peer-reviewed papers | 0 / 14 | 0 / 14 | 0 |
| RCT / meta-analysis / systematic review | 0 / 6 | 0 / 6 | 0 |
| Funding & adoption signal | 3 / 12 | 3 / 12 | 0 |
| Pricing transparency | 2.5 / 5 | 2.5 / 5 | 0 |
| Years in market | 0 / 6 | 0 / 6 | 0 |
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Pricing
Fabric
| Tier | Monthly | Annual | Notes |
|---|---|---|---|
| Enterprise | n/a | n/a | No public price. |
Keona Health
| Tier | Monthly | Annual | Notes |
|---|---|---|---|
| Enterprise | n/a | n/a | No public price. Kara is priced on call volume rather than per-seat licenses. |
Evidence
Fabric
FDA decisions
No FDA decision cited in our research as of November 2, 2026.
Keona Health
FDA decisions
No FDA decision cited in our research as of November 2, 2026.
Compliance and integrations
Documented from each vendor’s own pages.
| Spec | Fabric | Keona Health |
|---|---|---|
| Free tier | ||
| HIPAA | ||
| SOC 2 Type II | ||
| EHR integrations | Not specified | Epic, Allscripts, athena Practice, athenaNext, ClinicalWorks, Greenway, Cerner, Meditech, Veradigm, Altera, ModMed |
| Founded | n/a | n/a |
| HQ | US | US |
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Common questions
Open the full patient triage comparison
Symptom checkers, voice agents, intake automation, post-discharge messaging. Tools that reduce front-desk load, improve access, and route patients to the right care setting.