Infermedica vs Keona Health

Infermedica sells triage, intake and a call-center voice agent to care providers on an enterprise quote, and a hospital group building front-door triage is its buyer, as is a developer on its Triage API. A 2026 single-center emergency-department study randomized 18,000 adults to Infermedica, the Emergency Severity Index or the Manchester Triage System. Its home page describes the voice agent as collecting symptoms, assessing acuity and preparing a structured handoff. Keona's Kara page lists scheduling with provider rules, refills, results and billing. For a US orthopedic group whose calls are mostly scheduling and refills, Infermedica is the wrong buy. Keona also sells Nurse Triage on Schmitt-Thompson content with 600+ adult and pediatric topics, and it claims independent audits showing over 95% alignment with human decisions. Golden State Ortho and Intermountain Healthcare appear in its case studies, which makes Keona the buy for a multi-office specialty group that wants a nurse queue ordered by acuity and one-click charting.