MedAI Verdict
Patient triage

AI Patient Triage

Attuned Intelligence logo

Attuned Intelligence

by Attuned Intelligence Inc.

Last verified

Voice and chat AI that answers patient calls for health centers and hospitals: scheduling, routing and after-hours coverage.

Visit Attuned Intelligence (opens in new tab)Read our methodology

At a glance

Pricing
No public price. The after-hours page offers "Plan your after-hours access" as the contact call to action.
HIPAA
Attested
SOC 2
Type II
EHRs
—
Founded
—
On this page

Independent score  ·  By our public rubric

19/100Tracked

Not rated: too little independent evidence yet.

How it’s computed →
  • Regulatory & Compliance
    13/28.6

    HIPAA + (SOC2 or BAA) attested

  • Clinical Integration
    0/26

    No EHR integrations listed

  • Evidence Strength
    0/20

    No peer-reviewed coverage

  • Vendor & Market
    3/18

    Seed-stage or unfunded

  • Sentiment & Transparency
    2.5/5

    Pricing on request, no public amounts

▸ Show all 11 dimensions

Regulatory & Compliance

  • FDA clearance0/16

    No FDA clearance listed

  • HIPAA / SOC2 / BAA13/13

    HIPAA + (SOC2 or BAA) attested

Clinical Integration

  • EHR integrations (count)0/14

    No EHR integrations listed

  • Top-3 EHR coverage (Epic / Oracle / Athena)0/8

    None of the top-3 EHRs covered

  • Bidirectional write-back0/4

    No bidirectional write-back documented

Evidence Strength

  • Peer-reviewed papers0/14

    No peer-reviewed coverage

  • RCT / meta-analysis / systematic review0/6

    No RCT, meta-analysis, or systematic review

Vendor & Market

  • Funding & adoption signal3/12

    Seed-stage or unfunded

  • Years in market0/6

    Founded year not recorded

Sentiment & Transparency

  • Pricing transparency3/5

    Pricing on request, no public amounts

Scored November 2, 2026 · Public scoring method v1.2.0

Voice and chat AI that answers patient calls for health centers and hospitals: scheduling, routing and after-hours coverage.

No public price. The after-hours page offers "Plan your after-hours access" as the contact call to action. HIPAA + SOC 2 Type II attested.

Evidence record

FDA decisions

No FDA decision cited in our research as of November 2, 2026.

Verification
  • Score computed November 2, 2026, method 1.2.0
  • Review written November 2, 2026
Cite this record

MedAI Verdict, Attuned Intelligence record, https://medaiverdict.com/tools/attuned-intelligence, version November 2, 2026

Change history
View every change to this record

Bottom line

Attuned Intelligence runs voice and chat agents that answer patient calls for health centers and hospitals, then route, schedule or complete the request. Clinical questions go to the organization's own on-call process, and the vendor says operational routing is "kept separate from diagnosis." Community health centers that want calls answered and MyChart questions handled are the audience. The pages name no way to recognize an emergency symptom, so a buyer who wants software to judge urgency has no method to assess.

What happens when a caller has a clinical question?

The vendor splits requests into scheduling, account and practical ones on one side and clinical ones on the other. Clinical questions follow "the organization's clinical escalation and on-call process," and clinical experts define the escalation criteria. Identity is verified before the agent shares anything patient-specific. The pages do not say how an emergency symptom is recognized on an after-hours call.

The product line is Voice, Chat, Medicaid coverage, and Insights & Reporting. The agents handle scheduling, medications, referrals and orders, results and messages, MyChart support, forms and intake, after-hours coverage and AI call screening.

Who is on the team?

Attuned Intelligence Inc. is the entity named in the privacy policy, which gives no mailing address. Headquarters, founding year, funding and ownership are not on the site.

Domenic Donato is CEO and co-founder, and Matt Willis is co-founder for go-to-market. The team page lists Brian Herrick MD for clinical work (formerly CIO at Cambridge Health Alliance), Padma Sastry as Chief Customer Officer (formerly CIO at Lowell Community Health Center) and Matt Shore for product (formerly at Google Health).

What does the vendor claim for results?

Attuned says it serves 24 hospitals and more than 1,100 care locations and shows ten community health center logos. Its case studies, which are undated, say Cambridge Health Alliance cut call volume by 30%, with a quote from supervisor Howard Langham, and that Lowell Community Health Center launched Voice in 10 days. A savings calculator on the site is labeled as a synthetic example. No peer-reviewed paper covers the product.

Which systems and attestations does it list?

The site shows Epic, athenahealth and eClinicalWorks logos. SOC 2 Type II and HIPAA compliance are statements on the site, without a report or BAA detail. No price is public, and the after-hours page offers "Plan your after-hours access" as its contact route.

The verdict

Scheduling, MyChart and intake traffic go to the agents, and clinical questions go to the organization's own escalation and on-call process. For Medicaid paperwork, the vendor says an enrollment team reviews each AI-prepared application and renewal before submission.

Editorial review last generated November 2, 2026. Synthesized from clinician sentiment, peer-reviewed coverage, and our editorial silo picks. Refined by hand where vendor facts change.

What it costs

All tiers are custom-quoted. The vendor does not publish per-provider list pricing.

TierMonthlyAnnualNotes
EnterpriseNot statedNot statedNo public price. The after-hours page offers "Plan your after-hours access" as the contact call to action.

Source: vendor pricing page. Last checked November 2, 2026.

What deploys cleanly

Carries HIPAA, SOC 2 Type II per vendor documentation. Independent attestation review is the buyer's responsibility before clinical deployment.

Other patient triage

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