PatientNotes

What does PatientNotes do?

The vendor says "PatientNotes listens to the visit and writes the note for you." The app records with the iPhone screen locked, and a web version records in the browser. Output follows SOAP, H&P or progress-note formats, with 37 built-in specialty templates that can be edited or described in your own words. It also suggests ICD-10 and CPT codes and drafts patient instructions and follow-ups.

Every plan includes unlimited visits per user. Enterprise adds an admin dashboard with analytics, a Chrome extension and custom integrations.

What does it cost?

As of October 2026 the Team plan is listed at $50 per user per month, billed annually at $600 per user per year, with a stated saving of $240. Monthly billing works out to $70 (annual price plus the stated $240 saving). Practices with five or more clinicians pay $45 per user per month on annual billing. Enterprise pricing is custom.

Only clinicians who record are counted. Managers, front-desk staff and nurses who do not record are free. The vendor's terms are a 7-day free trial with no credit card, a 14-day money-back guarantee, and cancellation at any time without penalties.

How does it handle EHRs and privacy?

The product's route into a record is a one-click copy, which the vendor words as "one-click copy to any EHR." The Chrome extension and custom integrations exist only in Enterprise.

On privacy the vendor says it is fully HIPAA compliant and signs a BAA with every paid customer at no extra cost. Its security page lists AES-256 encryption at rest, TLS 1.3 in transit, US data centers, audit logs, data isolation, deletion within 30 days and "No AI Training on Your Data."

Who is behind it?

Dr. Alisa, a dentist who has practised in London, Munich and Dubai, co-founded PatientNotes in 2023 with her brother Vadim, who runs the company. The vendor claims more than 500 healthcare providers. The terms page gives a London address (Kemp House, 152-160 City Road), and an older iOS listing is published by PatientNotes Pty Ltd.

Several unrelated apps share the name, among them patientnotes.app and "Patient Notes: AI Assistant" by Jaspar Technologies.

What do users say?

The main iOS listing shows 7 ratings averaging 4.7. A December 2025 reviewer complained about a buggy update and poor contact, then wrote that the company fixed it and revised the rating. Older 2024 listings in Australia show 5.0 from 6 ratings, with praise for time saved, possibly from early adopters. The comparison pages on patientnotes.ai, such as the one against Heidi, are written by the vendor.

The verdict

• A solo or small-group physician who wants a scribe that listens to the visit and fills a template, then pastes the note: reasonable fit at $50 or $45 a seat, with a refund window to test it.
• A practice that needs notes pushed into its EHR: Enterprise only, at a custom price.
• A buyer who needs published accuracy data, or an EHR connector on the self-serve plan, should look at another scribe. The ratings above are app-store sentiment from a handful of users.